How to Change Your NAB Mobile Banking PIN (Australia) – 3 Easy Ways

Your mobile banking PIN (different from your card PIN!) is the 4-6 digit code you use to log into the NAB app. If you want to change it for security or because you forgot it, here’s exactly how to do it.

⚠️ Important:

• Changing your mobile banking PIN won’t affect your card PIN or contactless payments.
• NAB will never call/SMS asking for your PIN.

📱 Method 1: Change PIN in the NAB App (Fastest & Easiest)

Use this if you can still log into the app with your current PIN.

1. Open the NAB app on your phone
   → Log in with your current PIN or biometrics (Face ID/fingerprint).
2. Tap “Profile” (bottom right corner)
   → Look for the person icon.
3. Select “Security”
   → Scroll to find this option.
4. Tap “Change Mobile PIN”
   → You may need to re-enter your current PIN for security.
5. Create a new PIN
   → Enter a 4-6 digit code (e.g., 4729).
   → Do NOT use:
   – Your birthday (1708)
   – Simple sequences (1111, 1234)
   – Your card PIN (keep them different!).
6. Confirm your new PIN
   → Type it again exactly.
7. Tap “Save”
   → You’ll see: “Your mobile PIN has been updated”.

Done! Use your new PIN next time you log in.

📞 Method 2: Reset PIN by Phone (If You’re Locked Out)

Use this if you forgot your PIN and can’t log in.

1. Call NAB’s 24/7 Support:
   → Dial 13 22 65 in Australia.
   → Overseas? Dial +61 3 8641 9083.
2. Say:
   “I need to reset my NAB mobile banking PIN.”
3. Verify your identity:
   → Provide:
   – Your full name and date of birth
   – NAB client number or card number
   – Answer security questions (e.g., recent transactions)
4. Get a temporary PIN:
   → The agent will give you a one-time temporary PIN.
5. Log into the app:
   → Open NAB app → Enter the temporary PIN.
   → Immediately set a new PIN (Steps 2-7 in Method 1).

🏦 Method 3: Reset at a NAB Branch (In-Person Help)

Use this if phone support didn’t work or you prefer face-to-face.

Bring with you:

• Photo ID (Australian driver’s licence or passport).
• NAB debit/credit card (if you have one).

What to do:

1. Find your nearest branch: NAB Branch Locator.
2. Tell the staff:
   “I need to reset my mobile banking PIN for the app.”
3. Verify your identity (they’ll scan your ID).
4. Staff will help you:
   • Set a new PIN on the spot.
   • Or guide you through resetting it via the app.

Time needed: ≈ 10 minutes.

🛠️ Troubleshooting: Common Problems

Issue	Fix
“Invalid PIN” after change	Close app → Reopen → Use new PIN. Still stuck? Call 13 22 65.
App crashes after PIN change	Update app → Restart phone → Uninstall/reinstall NAB app.
Temporary PIN not working	Call back → Request new temp PIN → Don’t wait – it expires quickly.
“Security Lockout” message	Wait 2 hours → Try again. Too many failed attempts locks you out temporarily.

🔒 Keep Your PIN Secure: Best Practices

✅ Do This:

• Change your PIN every 6 months.
• Use a random number (e.g., childhood friend’s house number).
• Enable biometric login (Face ID/fingerprint) to skip typing PIN.
• Memorize it – never save it in your phone notes.

❌ Avoid This:

• Sharing your PIN with anyone (even family).
• Using the same PIN for banking and your phone unlock.
• Obvious numbers like 0000 or 2580 (straight line on keypad).

💡 Pro Tip: Set a calendar reminder for PIN changes! Label it “NAB Security Check”.

✅ Done! You’re in Control.

Changing your NAB mobile banking PIN takes under 3 minutes in the app. Remember:

• Use a unique number you haven’t used elsewhere.
• Never share it – not even with NAB staff (they’ll never ask).
• Stuck? Call 13 22 65 – they’re available 24/7.

🔐 Security Alert: If you didn’t change your PIN but get a “PIN updated” message, call NAB immediately – it could be fraud.

Need Help Now?
📞 NAB Support: 13 22 65 (Australia) or +61 3 8641 9083 (overseas)
🏦 Branch Finder: https://locate.nab.com.au/